Privacy Policy

Mckot ("we", "us") provides logistics and related technology services focused on Greater Accra, Ghana. This policy explains how we process personal data in connection with those services.

We may collect the following categories of information depending on how you interact with us:

• Contact and identity data: name, phone number, WhatsApp details, email address, social handles you share on signup forms.
• Business data: shop name, pickup addresses, delivery addresses, order notes, and estimates you provide about shipment volumes.
• Technical data: device type, browser type, approximate region from IP address, cookies or similar technologies on our marketing site when enabled.
• Communications: messages you send us through WhatsApp, email, or in-app channels where applicable.

We use personal data to:

• Provide scheduling, dispatch, delivery coordination, and customer support.
• Authenticate accounts, prevent fraud, and protect platform integrity.
• Improve routing, performance metrics, and product features.
• Send operational notices, safety alerts, and optional marketing where consent applies.
• Meet legal, regulatory, and insurance obligations.

Where relevant laws require a legal basis, we rely on performance of a contract, legitimate interests that are not overridden by your rights, consent where we ask for it, and compliance with legal obligations.

We may share data with:

• Riders, fulfillment partners, or subcontractors involved in completing deliveries.
• Service providers such as hosting, messaging gateways, maps providers, analytics (where configured), and payment processors when payments apply.
• Authorities when required by law or to protect safety.

We do not sell personal data.

We keep information only as long as needed for the purposes above, including dispute resolution, accounting, and audit trails, unless a longer period is required by law.

We apply reasonable administrative, technical, and physical safeguards designed to protect personal data. No method of transmission over the internet is completely secure.

You may request access, correction, deletion, or restriction in line with applicable Ghanaian data protection requirements. Contact us using the details on our Contact page. We may need to verify your identity before fulfilling requests.

Where tools we use store data outside Ghana, we aim to ensure appropriate safeguards consistent with applicable law.

Our services are not directed to children. If you believe we collected data from a child, contact us.

We may update this policy from time to time. We will post changes on this page and adjust the effective date when appropriate.